Reach clients remotely
Train clients wherever they are, alongside your in-person sessions. Clients join you by video from their PersonalTrainers booking dashboard.
PersonalTrainers online training
Train your clients online. Manage everything in one place.
Create your training offers, set your availability and let clients purchase sessions, book a time and join you by video through PersonalTrainers.co.uk.
Why train online with us
Your online coaching, without the admin
Simplify booking
Clients buy your offer, receive session credits and book a time from your availability. No back-and-forth over messages to find a slot.
Payments and sessions together
Offers, bookings, credits, orders and earnings all live in one dashboard, so you always know who has booked, who has paid and what’s left.
How it works for trainers
Set up online training in six steps
Get your account ready
Set up your profile, accept the current trainer agreement and complete payout onboarding.
Create an online offer
Choose its price, session allowance and duration.
Add availability and publish
Set your availability and publish the offer so clients can buy it.
Clients buy and book
Clients purchase credits and book available sessions.
Admit your client and train
Open the booked session in your dashboard, admit your client and deliver training.
Record and review
Record attendance accurately and review your earnings.
Client experience
From purchase to video call
Your clients get a straightforward journey, with no extra apps or video accounts to set up:
- Choose one of your online offers
- Purchase the offer and receive the matching session credits
- Book an available slot that fits the offer
- Sign in and join from their booking dashboard when joining opens
- Allow camera and microphone access, then wait for you to admit them
Features
Everything you need to run online sessions
Online and in-person offers
Create online offers alongside your in-person services. You choose which offers are delivered online.
Flexible offer types
Single sessions, packages and monthly plans with a set session allowance. You set the price and session duration.
Availability-based booking
Your recurring availability and time-off exceptions decide which slots clients can book with their credits.
Integrated video
You and your client join from your booking dashboards. The session header carries PersonalTrainers branding.
You control the call
You admit your client. They can leave and rejoin during the allowed window, but only you can end the call for everyone.
Sessions up to two hours
Online offers can run for up to 120 minutes. Shorter sessions can open up to ten minutes early, and reconnecting doesn’t restart the time limit.
Bookings, credits and orders
Clients see their sessions and purchase history in their dashboard. You manage offers, clients, bookings and earnings in yours.
Booking emails and reminders
Booking confirmations and reminders help keep you and your clients on time.
Ratings and reviews
Clients can leave a review after an eligible, completed paid session, and you can respond to it.
Refund handling
Issue refunds for eligible unused credits through the platform. Reserved sessions need resolving first, and refunds for training already delivered are handled by our team.
Transparent fees
Simple, transparent pricing
5%
Total platform commission, including VAT. You also pay the applicable Stripe payment-handling fees.
- Under the current arrangement, no additional video-call charge is deducted from your earnings. We cover the cost of the video service.
- Earnings for single sessions and packages are released after delivered sessions are recorded. Monthly plan earnings are scheduled for the first day of the following month.
- Release to your payment account doesn’t guarantee same-day arrival in your bank.
- No platform commission is kept on refunded amounts, and eligible client refunds aren’t reduced by your Stripe fees.
- Unused-credit and no-show refund policies apply, and credits are valid for 90 days.
- Trainer membership and location sponsorship are charged separately from booking commission.
FAQs
Frequently asked questions
Do my clients need another video account?
No. They join through their PersonalTrainers booking dashboard.
Can I offer both online and in-person training?
Yes, by creating the relevant offers. Buying one delivery mode doesn’t automatically entitle a client to the other.
How long can an online session last?
Up to two hours, depending on the offer the client purchased.
Can a client end the whole call?
No. Clients can leave the call themselves, but only you can end it for everyone.
Is video charged separately to trainers?
No additional video-call fee is currently deducted from your earnings. The 5% VAT-inclusive commission and applicable Stripe fees still apply.
Are sessions recorded?
No. Recording and transcription aren’t offered.
What if technical problems prevent training?
Contact support@personaltrainers.co.uk. Existing refund rights apply, as set out in the booking policy.
Ready to train your clients online?
Create your account to set up your first online offer. Read the trainer agreement, customer agreement and booking policy, including how your data and video calls are handled. Questions? Email support@personaltrainers.co.uk.